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FAQs


ALL YOUR FUR QUESTIONS ANSWERED! IF YOU HAVE A QUESTION OTHER THAN WHAT IS LISTED, PLEASE CONTACT VICKY VIA THE CONTACT PAGE.


Q. Do you have a loyalty system?

A. Yes, we have loyalty cards. Every 4th visit, you'll get $15.00 off!


Q. How often should I wash my dog?

A. Generally speaking, only when he is dirty. Long haired dogs may require washing weekly and some dogs rarely require washing. It is important to wash in a soap-free dog shampoo. Harsh shampoos can strip oils from the coat and make the dog smell. If your dog smells very bad, he may have a skin infection and this requires veterinary attention.


Q. Do you sedate the dogs?

A. Very rarely. We have had less than a handful of dogs that required sedation and we will never do this without consulting you first and with your full permission. 


Q. How often should I get my dog clipped?

A. Clipping every 8 -10 weeks will keep your pet maintained, but remember to brush your dog at least 3 times a week, especially tails and ears as these knot easily. 

Long coated dogs are high maintenance, even between clips. Brushing your long coated dog thoroughly and regularly will keep him looking nice and ensures we don’t have to clip him too short when he comes in.


Q. Should I still get my dog clipped in Winter?

A. Yes. Leaving your dog throughout winter commonly leads to terrible matting if thorough and full brushing is not done. This is uncomfortable for the dog, will pull his skin and he will have to be shaved short due to matting. The best way to keep your dog groomed and warm is to buy him a nice jacket. 


Q. I have just got a puppy. When should I get him groomed? 

A.  As soon as he is fully vaccinated. This way, the puppy gets used to the process, the clippers, dryer etc. It’s very important to brush and play with your dog’s feet, tail, ears, etc. regularly so that he gets used to being touched and brushed in these areas. This way, he won’t get upset when he comes in for his grooming.


Q. Do you cut the dogs’ nails?

A. Yes, this is included in the service.


Q. Do you do anal glands?

A. We can do anal glands if requested. Generally this is not necessary unless the dog is dragging his bottom. Squeezing the glands routinely is not necessary and can lead to bruising and more bottom-dragging.